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Customer Testimonials


Thank you so much for providing such exceptional customer service to Brian and I through out the car buying process. It was so refreshing to come to Bill Rapp Nissan and be treated with respect, hone
Susan & Brian H 2012  Nissan   Murano

I purchased my Subaru Outback from Bill Rapp Subaru last year. I just wanted to compliment your organization for the great service I received last Saturday. I had noticed the knob to adjust my mirro
Martha V   Subaru  

I am writing in regards to my most recent auto purchase. I have purchased 2 Subaru’s in the past from Tony Madonna. Tony goes above and beyond to make the purchase a pleasant experience! I have a fr
Wendy L    

I’m always treated courteously and honestly by your staff. I will continue to rely on you. Happy Holidays!!
Elaine T    

People question why I bring my car to my dealership - but for me - the answer is obvious - I am confident you "know" the car, the service is great, and the price is fair. Thanks!
Sue P --Skaneateles, NY    

I like your remodeled waiting area in your Subaru dealership. The coffee is always good - waiting for service.
William H --Jamesville, NY    

It is nice having WiFi and TV while you wait.
Kelly B -- Canastota, NY    

I am glad your service department is open on Saturdays and later hours during the week. That makes my life so much easier!
Kimberley F --Baldwinsville    

Service Advisor called back to say that some work did not nee to be done and saved over $500. Very courteous, honest and helpful.
Jeffery G -- Syracuse, NY    

Had a BIG repair. Final bill was less than the estimate. I would have paid the estimated amount without much more thought. A big reason I have been a customer or more than 20 years.
Peter S -- Syracuse, NY    

Service people always treat you like family!
Eugene T -- N Syracuse, NY    

The courtesy and honesty of your service personnel is much to be proud of. Rapp's has been my favorite service shop for over 40 years! Thank you!
Al S -- Solvay, NY    

The customer service here has been great from sales to service visits. It's almost like going to a Wegmans.
Michael A -- Syracuse, NY    

My doctors office should take lessons from you!
Rich P -- Syracuse, NY    

I truly enjoy the friendly culture of your organization. Your whole dealership staff is professional and very welcoming. Plus the donuts are great too!
Ryan H -- Baldwinsville, NY    

You've earned how I feel - In 3 words -- I TRUST YOU!
Sydney H -- East Syracuse, NY    

Everything was Great! All true professionals. And we love Kaylea!!
Jeff G. -- Solvay, NY 2011  Nissan   Versa

I had the best buying experience at Bill Rapp! The salesmen were very friendly and helpful. Thank you!
Fiore Z.    
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